Geek Squad at 1 Crossgates Mall Road, Albany, New York.

I am sitting here on hold for the 5th time in the last 10 days waiting for a Geek Squad representative or supervisor , at the 43 minute mark as we speak. Apparently there is an interesting function in the Geek Squad customer service system, after somewhere between 55-60 min the system disconnects you. Seriously, someone finally admitted it to me. I have been disconnected 4 times. I can only assume this is a way of wearing you down and not getting your service plan claims processed. The point of this review ? The next time you have a choice between the cell phone company warranty and Geek Squad protection, don't think twice. The insurance through the carriers, all carriers is far superior to the Geek squad protection plans.