Towne Cleaners at 781 Madison Avenue, Albany, New York.

I went in to drop off several suits for dry cleaning and to do laundry at the laundromat that they own next door. I carried an arm full of suits to the dry cleaning desk and had a decent interaction with the woman there, although the price she quoted was higher than the ones listed on the wall. For the record, it was about $100 in services for my dry cleaning alone.

Before I went to get the rest of my laundry from my car, I entered the laundromat to get quarters for the laundry I was about to do. As I left, I was greeted by the front desk woman from next door who proceeded to accuse me of stealing from them for taking quarters and leaving. While, I can understand while this would be an issue for a small business, should wouldn't consider any other explanation other than I was a thief.

At that point I was offended by her accusation and I told her I would like my dry cleaning back and will take it somewhere else.

Back next door, the owner who had sent her over to talk to me also proceeded to call me a liar and a thief for stealing from his customers. Apparently they don't consider people using their dry cleaning services as customers nor do they understand what stealing means, as I had used a change machine to exchange dollar bills for quarters.

This I was my first (and last) experience with Towne. I wouldn't recommend this place to anyone if this is how their "customers" are treated.